Who we are
SARASYN (“we”) provides SARASYN Accessibility, a service that remediates documents for accessibility. Each account belongs to one individual.
What we collect
- Account details: your email address and, if you give one, your name, from your SARASYN account. Your password is handled by our authentication provider; we never see or store it.
- Documents: files you upload, and the remediated files, accessible HTML and reports we produce.
- Usage and billing: pages used, plan, and payment status. Card details are handled by Stripe and never reach us.
- Technical data: basic logs needed to run and secure the service.
How we use your documents
We process documents only to remediate them for you. Parts of a document may be sent to our AI provider, Anthropic, to draft descriptions and structural fixes. Your documents are not used to train models, by us or by our providers.
How long we keep things
Documents and results are deleted automatically when your plan’s retention period ends — 30 days on a trial, 90 days on Pro and one year on Business — or immediately when you delete a job. Account and billing records are kept while your account is open and as required by law.
Your rights
You can access, correct, export or delete your data. To delete your account and everything in it, email admin@sarasyn.ai.
Processors
We use Google Cloud and Firebase (hosting, storage, authentication), Anthropic (AI processing) and Stripe (payments).
Contact
Questions about privacy? Email us at admin@sarasyn.ai.